FAQ (FREQUENTLY ASKED QUESTIONS)

Q: Where do I ship my repair to?
A: Chad Entringer
1233 Emilie St
Green Bay, WI 54301

Q: Do I need to send you the neck board and remote board with the chassis? 
A: Yes, over and over again customers forget to send their remote board. Not only may I not have one readily available. It may be causing monitor troubles.

Q: Should I send you my whole monitor tube.
A: Under rare circumstances only.  Such as if you are requiring a tube rejuvenation or if  I do not have a tube/yoke setup to bench your boards. Some guys send in there entire 15" G05 tubes since its caged nice and smaller.

Q: I'm afraid I may break something. Any special way to pack my monitor chassis?
A: Bubble wrap, foam, filler,  tight so nothing shakes around. Most importantly use a strong box.. something that will withstand stacked pressure. worn shabby boxes will buckle and cave in.

Q: After you receive my board, when will I have it back?.
A: Its common to have your board fixed within 4 days of arrival. Even same day turn around happens!

Q: What method do you receive payment?
A: You may pay with paypal, money order or personal check. You can pay before the job is done or when its repaired and ready to ship. You may use the paypal hotlink on the main page. What I do prefer most, is a personal check or money order included with your repair order.

Q: How do I discharge a monitor before removing the suction cup thing (anode)?
A: Here is a link to a good write up on discharging crts->  apple write up discharging procedure

Q: Did you coin the term "The Street Fighter Generation?"
A: Yes I conceived it in 2005.  Not really a faq question :)  "The Street fighter generation" Referring to the new wave of video arcade enthusiasts that belonged to the post golden age comeback in the late 80's to early 90's.  2 good example releases of when the video arcade bloomed again was Mortal Kombat and Street Fighter II